Renters FAQ

Everything you need to know about applying, moving in, and getting support throughout your tenancy.

FAQ

Most frequent answers and questions

LEASE TERMS, DEPOSITS & POLICIES

How do I submit a maintenance request?

Through your tenant portal, 24 hours a day, 7 days a week. Our system will ask follow-up questions and may request photos or video to help diagnose the issue quickly.

How long does it take for repairs to be completed?

 Once a request is submitted, vendors are contacted and bids are gathered promptly. You can track the status of your request in real time through your portal.

How do I pay rent?

 Online through your tenant portal. Payment options are fast and convenient, and you’ll receive confirmation once your payment clears.

How do I apply for a rental?

Applications are completed online. We’ll guide you through the process and let you know what documentation is needed.

What happens if I have an emergency maintenance issue?

Submit a request through the portal immediately and mark it as urgent. Our system will escalate the request and route it to the appropriate vendor right away.

Who do I contact if I have a question about my lease?

Reach out through your tenant portal or contact our team directly by phone or email. We’re available to help with lease questions, renewals, and any concerns during your tenancy.

Can I renew my lease online?

 Yes. Lease renewals are handled digitally so there’s no need to come in or print anything.

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