Landlord FAQ
Everything owners need to know about how DirectPads protects your property, handles tenants, and simplifies day-to-day management.
FAQ
Most frequent answers and questions
What is your management fee?
Our fees are based on monthly rent collected — 7% for single-family, 6.5% for 2–4 units, 6% for 5+ units, and 5% for commercial. No setup fees, no hidden charges.
Do you mark up vendor invoices?
Never. You see every vendor bid in full through your owner portal. What the contractor charges is what you pay — nothing added on top.
When do I get paid?
Within 24–48 hours of your tenant’s payment clearing. No waiting weeks for a check.
What if I already have a tenant?
We take over immediately at no charge, handling all communication and document transfers from day one.
Can I see what's happening with my property in real time?
Yes. Your owner portal gives you live access to maintenance status, vendor bids, rent payments, expenses, and monthly statements — anytime, from any device.
How does maintenance work?
Tenants submit requests 24/7 through our system. Our AI collects details and photos, routes the job to qualified vendors who submit bids, and you approve or decline work directly from your portal. Every job is documented with photos and invoices upon completion.
Do you charge for lease renewals?
No. Lease renewals and month-to-month renewals are always free.
What are your additional fees?
Tenant placement is 50% of one month’s rent. For repair projects over $1,000, there is a 5% coordination fee — and the full vendor invoice is always shared with you.
What do you never charge for?
We don’t charge for property showings, lockbox access, key copies, smoke alarm installs, administrative fees, or setup/onboarding.
Do you handle evictions?
Yes. We coordinate the full eviction process including late rent notices, lease enforcement, legal posting, and working with legal counsel when needed.
How are year-end financials handled?
We prepare year-end financial summaries in a clear, tax-ready format so your tax season is straightforward.


Ready for stress-free property management?
Let DirectPads handle everything — from tenants to repairs — while you focus on what matters most.
